4.9
4.7
4.9
5.0
Thivanka De Silva, Head of Digital Marketing & Web Strategy at Akashinga; the IAPF (International Anti-Poaching Foundation)
We have seen increased follower counts across all accounts and donations being driven through organic posts, which is fantastic. It's been fantastic, we catch up weekly. Work through the up coming content and any bottlenecks and move on. TIme spent is short and of high value. Couldn't ask for a better workflow. They continue to spend time pushing us to get the best result. So many agencies just take their monthly retainer and sit back, but the OOB team is always looking for ways to grow the account and keep pushing. Their team behind the scenes is also top-notch, bringing fantastic design and editing to the table.
Phil, Social Media Manager at Financial Services Company
OOB were extremely punctual with weekly content delivery, to a high standard too. They exceeded our expectations and our internal stakeholders were impressed with the outcome. They were also incredibly efficient with making any amends upon initial content reviews. Their keen eye for content in this ever-changing and fast paced space. They know what works within social and have a great way of applying this to the range of clients they work with. Their content production is slick, engaging, and enticing. We also get along incredibly well with their team and so there is a great culture fit as well!
Anonymous, Marketing Manager at Eyewear Designer & Manufacturer
Since working with OOB the feedback we have received globally about our campaigns has significantly improved, customers wanting to use the assets in store and an increase in digital engagement since launching these various campaigns. OOB always met the timeline, even when it was a last-minute brief. I really appreciated working with an agency that didn’t add any surprise costs - they have always been very transparent with the budget. When delivering assets, they are always very willing to make any last-minute edits until all are finalized and approved. Above the great service, OOB have an incredible team with a friendly, down-to-earth culture which made working with this agency so easy and a lot of fun. I always had confidence that they would meet/exceed our expectations, and they became a natural extension of our in-house team. OOB also have great connections with freelancers in the industry, and you can tell they have been carefully selected to meet the standard and team fit.
Anonymous, Director at Online Retail Company
Good agencies genuinely care about the brand that they're working with. This is actually much harder to find than you might think! Our Own Brand is a great team. They've really elevated our brand and I'm really grateful for what they have achieved to date. Working with Sarah and her team is a delight and I'm glad we found them. By working with Our Own Brand in both a paid and organic we've been able to focus on content that our customers find engaging and useful. Our Own brand have managed to significantly grow our social presence in months. Additionally we've significantly scaled our social marketing. Our Own Brand has been instrumental in guiding us through this, ensuring that our digital ads resonate with our audience and deliver a good ROAS. They're a well organised team, using slack and other familiar tools to keep organised. I find that they finish projects regularly ahead of schedule and we've never had any issues working with them. They try really hard to impress.
Anonymous, Brand Manager at ZAGG
"Their team is not only very kind, genuine, and attentive, but they also listen and act upon our needs and requests." What were the measurable outcomes from the project that demonstrate progress or success? Our social metrics across the board have improved and the amount and quality of content that we are pushing out has massively increased. Describe their project management. Did they deliver items on time? How did they respond to your needs? OOB is very timely, proactive, and consistent in their work. They create clear expectations and always meet them. They also use effective tools and processes that keep the work flowing and on time. They are definitely one of the best parters we've worked with project management wise. What did you find most impressive or unique about this company? Their team is not only very kind, genuine, and attentive, but they also listen and act upon our needs and requests. They aren't a "one size fits all" and can easily pivot to what our business needs are at the time. They act like an extension of our team and it is very clear that they have a genuine care for us and the work that they do. Are there any areas for improvement or something Our Own Brand could have done differently? Nothing!
Casey Gibson, Director at The Little Kew Nursery
Our Own Brand exceeded our expectations in every way! They brilliantly handled the branding, website design and build, and print design for The Little Kew Nursery. The team were incredibly creative and professional, bringing our vision to life with stunning visuals and a user-friendly website. Their attention to detail and commitment to quality were evident in every aspect of their work. We couldn't be happier with the results and highly recommend Our Own Brand for any creative project. Thank you for helping us create a beautiful and engaging presence for our nursery! What were the measurable outcomes from the project that demonstrate progress or success? Measurable outcomes from the project included over 1000 enrollment inquiries within the first week of website launch, and overwhelmingly positive feedback from parents and the community. We have now successfully filled all places for our nursery Describe their project management. Did they deliver items on time? How did they respond to your needs? Their project management was exceptional. They delivered all assets on time and were highly responsive to our needs, accommodating our requests and providing regular updates throughout the process. In fact, they went the extra mile on a few cases and overdelivered on what was agreed, such as extra versions and sizes of banners and print assets, and social media assets for when we launch our socials. What did you find most impressive or unique about this company? What impressed us most was their unique ability to blend creativity with strategic thinking. They haven't just delivered beautiful designs; they have crafted a cohesive brand experience that truly resonates with our audience. Are there any areas for improvement or something Our Own Brand could have done differently? None at all, they were a joy to work with.
Sofia Lunzer, Co-Founder at Lunzer Wine
"They intuitively know what we're after, and they listen well." What evidence can you share that demonstrates the impact of the engagement? It's difficult to measure the impact of Our Own Brand's work. They've helped us create the brand for a completely new company. Of course, we've seen that we're reaching more people and that our database is growing, but I don't have quantitative results. As for qualitative feedback, we've received a lot of positive comments on Our Own Brand's work. This process was done in several steps. I wasn't very involved in the first phase of the project, and our project manager asked them to do something very generic because he hadn't truly identified our brand identity; he didn't have the passion I had for what I wanted. Therefore, for the second phase, I jumped in and requested to redo the work. We worked very hard internally on defining our purpose and philosophy. Our Own Brand was great at understanding our ideas, and they managed to create a very personal website. They even went above and beyond to bring a photographer and a videographer. Now, our whole website conveys the personality of my business partner, and a lot of visitors have commented on that. Moreover, Our Own Brand's consultancy service has been amazing. Given that branding isn't our expertise, we sometimes don't have the right words for what we want. However, Our Own Brand has been great at guiding us and coming up with cost-effective ideas. Our collaboration is quite intuitive, and our personalities and values match. They intuitively know what we're after, and they listen well. How did Our Own Brand perform from a project management standpoint? Our Own Brand has delivered on budget. As for the timelines, we've sometimes had to chase them. However, based on my experience, that's common for agencies. Some things have taken a little bit longer than expected, but maybe our expectations have been a bit too high. Overall, Our Own Brand has worked really well. We have very open and almost informal communication with Our Own Brand, which is lovely. We communicate a lot via emails, text messages, and Zoom and Microsoft Teams meetings. Given that we're a very small company, there hasn't been the need to use bigger project management tools. Are there any employees from the service provider's team that you would like to give a shout-out to in this review? Both Sara and Richard are accommodating, welcoming, and brilliant to work with. Richard, in particular, has been very helpful to me. I can always ask him silly questions, and he always guides me whenever I don't know what I'm doing. I appreciate his hand-holding and the fact that he's always open to sharing his ideas. Throughout our engagement, we've become very good friends of theirs. They're dynamic and forward-thinking. What did you find most impressive about them? Overall, they're very decent people with not a lot of ego. They listen to us and try to accommodate what we want. I worked with other agencies in the past, and they sometimes acted as if they were above us because they were the experts. However, that doesn't happen with Our Own Brand. Are there any areas they could improve? I can't think of anything Our Own Brand could improve on. We're very happy with their work. Do you have any advice for future clients of theirs? As mentioned earlier, the project manager from our side, who was supposed to handle the rebranding process, did not put in the time and effort to create very clear directions and a clear briefing. Therefore, Our Own Brand simply followed the brief, which was quite generic. They even told me that what we had requested was very generic, so I had to step in. Therefore, here's my advice: You have to be very clear about who you are as a company, what your purpose is, and what feeling you want to convey in the market. Moreover, you need to know your target audience. Thus, do your own homework and be very clear in your brief before bringing an agency into the project. Not being clear confuses the agency, creates delays, and results in a product you weren't expecting.
Joost Muller, Co-Founder at Blue Minds
Our Own Brand has helped us grow our social media following from 0 to 850 in the span of a month. This has been pretty impressive and a good start for our partnership. How did Our Own Brand perform from a project management standpoint? They always meet deadlines. We communicate via Slack, email, and Google Meet. We also use Pitch to send across work. What did you find most impressive about them? Our Own Brand is in tune with the latest trends and always delivers the content they promise. Are there any areas they could improve? No, there aren’t any. We’re very happy with their work. Do you have any advice for potential customers? Have a clear understanding of where your brand is trying to get to in terms of your mission. Once Our Own Brand feels they can align with your mission, they’ll know what to do. How did you come to work with Our Own Brand? I found them on Google. We had calls with five different agencies, and Our Own Brand stood out as the best one for us. We liked their previous work in terms of creative content and branding. When we had the first call, it felt right, and we clicked. We liked their recognition, case studies, and the fact that they worked with several D2C brands.