Privacy Policy

1. Who is responsible

50Pros LLC operates 50Pros and is responsible for the personal information described here. Contact [email protected] or write to 50Pros LLC, 169 Madison Ave #2336, New York, NY 10016, United States, about this policy or your privacy rights.

2. Information needed to provide the service

We process information you choose to provide: account and work contact details, agency profiles, reviews and testimonials, project requests, messages, files, support requests, and billing information. Public profiles, published articles, case studies, and public reviews are visible to visitors and may appear in search engines and authorized directory or agent interfaces. Do not put confidential information into public fields.

Authentication providers may supply the identity information you authorize during sign-in. Stripe processes payments and supplies transaction identifiers, amounts, dates, billing status, and limited payment metadata. We do not store full payment card numbers. We also retain evidence of accepted terms, necessary permission records, and marketing suppression preferences.

Hosting, authentication, and security services necessarily process technical request information, including IP addresses and logs, to deliver and protect the service. We use short-lived rate limits to prevent abuse. This necessary processing is separate from advertising or identifying visitors for agencies.

3. Browsing and analytics

We do not identify profile visitors to agencies. Buyer Intent identification and externally sourced client-request collection have been retired. Our application no longer records signed-in viewer IDs in browsing analytics or collects login-country data for analytics.

We retain agency-level impression, click, and engagement counts, timestamps, and validated campaign attribution for reporting and advertising billing. We discard arbitrary browsing metadata, full page and referring URLs, and marketing query parameters from new analytics events. These reports do not reveal individual visitors. We do not run Vercel browser analytics, session replay, or Sentry telemetry on the website.

We also count public page views by day and fixed page category to improve 50Pros. These totals are combined immediately, with no per-visit records, analytics cookies, visitor or session identifiers, IP addresses, device details, URLs, queries, referring sites, or form content stored in the counters. Repeated views count separately. Private account pages are excluded. Use Analytics preferences in the footer to turn off these counts; we also honor Do Not Track and Global Privacy Control browser signals. Your refusal remains in effect until you change it. Anonymous daily totals older than 400 days are removed when the next count is recorded.

With your permission, Google Analytics uses cookies to measure visits to public pages. Google receives a random browser identifier, the public page path, and technical information such as browser and device details. We exclude private account pages and form entries, remove query strings and referring URLs, and disable Google signals and advertising personalization. Google Analytics does not load before you allow it. Declining or withdrawing stops collection and removes its cookies from this browser. Google Analytics stays off unless you explicitly allow it through Analytics preferences in the footer. Permission lasts up to 180 days; refusals remain until you change them. Your browser privacy signal takes precedence over permission. No automatic permission popup is shown. Google Analytics reports cover consenting visitors and are not a complete count of all site visitors.

Essential authentication, security, and user-selected preference cookies or local storage may still be used. Disabling essential storage can prevent sign-in or checkout. Third-party payment and sign-in pages have their own privacy information. Email providers process necessary delivery events; a recorded open or click is not reliable proof that a person read or engaged with a message.

4. Why we use information

We use account and submission information to perform requested services, publish authorized content, match submitted projects, provide support, process platform payments, and administer contracts. We use limited security and operational records to prevent fraud, enforce access controls, resolve disputes, and meet legal obligations.

Where European or UK data-protection rules apply, our bases include performing a contract or requested pre-contractual steps, legal obligations, and legitimate interests in security and operation balanced against your rights. Promotional email requires appropriate recorded permission; it is not a condition of creating an account. Where consent is the basis, you may withdraw it without changing the lawfulness of earlier processing.

5. Who receives information

When you send a message, request an introduction, or submit a project for agency matching, the information you submit is shared with its intended recipients or matched agencies. Those agencies are responsible for their subsequent handling and may use it only for the intended interaction, subject to their own legal obligations. Simply viewing a profile does not share your identity.

Service providers process information needed for their functions, including hosting through Vercel, database/authentication/file storage through Supabase, payments through Stripe, email through Resend, security rate limiting, and AI services described below. Access by staff and contractors should be limited to their authorized work. We may also disclose necessary records to comply with law, protect rights and safety, or handle a business transfer with appropriate safeguards.

Our current service does not sell profile visitors' identities or share browsing identities for cross-context behavioral advertising. Public business information and content that you intentionally publish remain publicly accessible. A privacy request can include concerns about previously collected or disclosed information; retiring a feature does not recall copies already lawfully or unlawfully obtained by others.

6. AI and submitted content

OpenAI and Anthropic services may process relevant user-submitted text for project classification, matching, search, content assistance, and editorial screening. Text can include personal information that a user includes in it. Do not include sensitive or unnecessary personal information in these features. We do not promise that no personal information reaches an AI provider or that providers retain nothing after a request; processing and retention depend on the applicable service configuration and provider terms.

Automated results can be wrong. Contact [email protected] to challenge an editorial restriction, correct a result, or request human review. We do not treat an automated screening score as proof that a person committed misconduct.

7. Retention and deletion

We retain account information and submitted content while needed to provide the requested service. Closing an account does not automatically delete billing, contract, security, suppression, or dispute records that remain necessary or legally required. Retention depends on the record type, purpose, applicable legal period, and any litigation hold; we do not promise immediate deletion from every backup.

We minimize retired feature data and historical browsing identifiers separately from essential transaction records. You can ask what we hold and request deletion at [email protected]. We will explain any information retained and the reason. Limited suppression records may remain so that deleted contacts are not added back to marketing lists.

8. Your choices and rights

Depending on your location, you may request access, correction, deletion, a portable copy, restriction, or objection to processing; withdraw consent; opt out of covered sale, sharing, or targeted advertising; and appeal a denied request where applicable. We do not penalize you for exercising rights. Marketing unsubscribe is available in promotional messages and through [email protected]; necessary security and billing communications are handled separately.

Send privacy requests to [email protected] with enough information to identify the relevant account or record. We verify identity proportionately without asking for unnecessary sensitive documents. An authorized agent may submit a request with appropriate authority. We respond within applicable legal deadlines and explain any permitted extension. If a request is denied, reply to ask for a review. You may also complain to your local data-protection authority, including an EEA supervisory authority or the UK Information Commissioner's Office where applicable.

9. International processing and security

Information may be processed in the United States and other countries used by our service providers. Where transfer restrictions apply, an appropriate legal safeguard is required, such as applicable standard contractual clauses or a valid adequacy framework; using the website alone is not blanket consent to an otherwise restricted transfer. Contact us for information about safeguards relevant to your data.

We use access controls, encryption in transit, authentication, and other technical and organizational safeguards. No system is completely secure. The Platform is intended for adults acting in a business context and is not directed to children under 18; contact us if a child has submitted personal information.

10. Policy updates

We provide a prominent notice or email notice of material changes and obtain consent where required. This policy describes the current service; it does not retroactively authorize earlier processing. Earlier policy versions and questions about historical records are available through [email protected].