### Champ Admin Test Automation

DesIDEA partnered with USGA to modernize testing for their Champ Admin Application by reviewing current business requirements and updating existing smoke test cases. Manual test cases were converted into a fully automated test suite using the Selenium Test Framework. The solution included building a scalable automation framework, implementing data-driven tests, and integrating the test suite into the client’s CI/CD pipeline using Azure DevOps. DesIDEA managed automated test execution, analyzed results, tracked defects, and performed retesting to ensure application stability. To ensure long-term sustainability, DesIDEA also created standard operating procedures and trained the client’s QA team to maintain and expand the automated testing framework.

### Customer Identity & Access Management System

DesIDEA implemented a Customer Identity & Access Management (CIAM) platform for Brother International Corporation to securely manage customer identities and access across digital applications. The system supports customer registration, profile management, and secure authentication. The architecture includes identity management, authentication, and an integration layer that enables secure access across web, mobile, and API channels. The solution was designed to scale for large customer base while maintaining strong security and compliance standards.

By: Pamela Turner, Brother International Corporation

1. Overall Quality of Deliverables Rating: 8 - Overall, the quality of Desidea's work consistently meets and sometimes surpasses our expectations. 2. Adherence to Timelines Rating: 7 - While your team generally adheres to timelines, there have been occasional delays in delivering responses to questions or resolving defects. Nevertheless, your commitment to meeting all deliverables in a timely manner is commendable. 3. Communication & Responsiveness Rating: 9 - Team highly responsive to the project's needs. 4. Technical Competency Rating: 10 - The team demonstrates exceptional knowledge and consistently delivers results. 5. Proactiveness & Problem Solving Rating: 9 - The team consistently seeks effective solutions to resolve issues. 6. Overall Satisfaction (Rating out of 5 or 10) Rating : 9- Overall satisfaction with Desidea is very high, reflecting strong performance across all key dimensions. The team consistently delivers high quality work, demonstrates exceptional technical expertise, and is highly responsive and proactive in addressing project needs. While there have been minor opportunities to improve response times related to timelines, these do not materially detract from the overall positive experience. Collectively, these factors indicate a trusted, high performing partner who reliably adds value and exceeds expectations in critical areas.

By: Rosanna Bryam, Brother International Corporation

1. Overall Quality of Deliverables - The team delivered exactly what we asked them to. I think that throughout the progress of this project the team developed in a great way where they felt comfortable enough to call things out when things we unclear instead of moving forward with assumptions. Part of the improvement I also saw with this team was that they were more upfront about not being able to meet timelines due to changes or other challenges, where as before, they tried so hard to deliver in the time given that they wouldn't speak up and just try till they couldn't anymore to adhere to whatever timeline was given, even when not feasible. 2. Adherence to Timelines - Always did all that they could to meet timelines (I also addressed this above). 3. Communication & Responsiveness - The team was always beyond flexible and responsive. One of the things I love is that if they are unable to give you an answer at that moment, they will tell you by when you will have the answer you are seeking. 4. Technical Competency - Seemed adequate and when there were challenges, they reach out to the right people and/or other resources to get the information needed yo move forward. 5. Proactiveness & Problem Solving - Partly answered above and I'll add that they work beautifully as a team (Dev / SAP / QA) to solve problems together. 6. Overall Satisfaction (Rating out of 5 or 10) 10 Additional Comments / Suggestions/Strengths and Weaknesses: If I could do it all over again, I would do it with the exact same team! People throw around the term "dream team" but that's what I feel I had on this project! We faced many many challenges and even had brand new processes put in place while we were going full throttle but we made it through it and succeeded!

By: Malla Reddy Pulagam, Brother International Corporation

1. Overall Quality of Deliverables - Accuracy, Relevance, Consistency and Completeness resulted in High Quality of work being delivered by the team. 2. Adherence to Timelines - Managed time Proactively and ensured high quality output under tight timelines. 3. Communication & Responsiveness - Team communicated well with the Product Owner, Process Leads and Delivery Managers all through out the project that improved the productivity and success of the project which in turn built stronger relationship with the client and great reputation. 4. Technical Competency - Team worked tirelessly whenever needed and delivered 100% results whether it was coding or analysis or integrations. 5. Proactiveness & Problem Solving - Team was proactive and were ahead in anticipating potential challenges and addressed them in timely fashion. They owned everything what they did which was the success mantra of the project finishing in right time and under budget. 6. Overall Satisfaction (Rating out 10) 10/10