PharmaLink: Healthcare Workforce Management Platform
PharmaLink is a healthcare workforce management platform connecting pharmacists and pharmacy owners through one organized digital experience. The platform brings shift scheduling, staffing, availability, contracts, messaging, and earnings tracking into a single workspace. Crevio focused on creating a clear and efficient experience for both sides of the platform. The work covered UX research, competitor analysis, stakeholder discussions, information architecture, user flows, wireframing, dashboard UX, mobile app design, high-fidelity UI, prototyping, usability testing, and developer handoff. The goal was to simplify complex workforce workflows while making important information easier to find, understand, and manage across web and mobile.
Challenge
Healthcare staffing often involves fragmented communication, manual coordination, and limited visibility across schedules and workforce information. Pharmacy owners needed a simpler way to manage staffing requirements and shifts, while pharmacists needed better tools to discover opportunities, manage availability, review contracts, communicate, and track earnings. The challenge was to bring these different workflows together without creating a complicated interface for users who rely on the platform for frequent, time-sensitive tasks.
Solution
We designed a connected workforce experience that organizes staffing activities around the needs of pharmacists and pharmacy owners. The solution combines structured information architecture with streamlined user flows, responsive dashboard experiences, and mobile workflows. We created clear navigation and information hierarchy for shift management, availability, contracts, messaging, and earnings while maintaining consistency across the product.
Results
The redesigned experience brings essential workforce activities into one structured platform, reducing fragmentation between scheduling, communication, contracts, and earnings. Pharmacists can manage opportunities, availability, contracts, messages, and earnings from a more centralized experience, while pharmacy owners gain a clearer way to coordinate staffing and monitor workforce activity. The final design establishes a scalable foundation for a healthcare workforce product that can evolve with future features and user needs.
Healthcare Workforce Experience
The platform was structured around two distinct user groups: pharmacists and pharmacy owners. Each experience was designed around their specific responsibilities while maintaining a consistent product ecosystem. For pharmacists, the experience supports shift discovery, availability management, contract review, communication, and earnings tracking. Pharmacy owners can manage staffing requirements, organize shifts, review workforce activity, and communicate with available professionals.
Technologies & Tools
Crevio brought structure and clarity to a complex healthcare workforce platform. They understood our requirements, translated complicated workflows into a clear experience, and remained thoughtful and responsive throughout the design process. The final product is intuitive, polished, and much easier to navigate.
Beshoy Soliman, Founder
Project Details
2024
8 weeks
$5K – $10K
8 people
