Isora – optimizing governance, risk & compliance for top institutions

Increase in user efficiency

50%

Reduced  time-to-market

The collaborative governance, risk, and compliance (GRC) assessment platform that helps the entire organization come together to enhance cybersecurity. It automates complex risk management tasks to improve data collection, risk identification, and regulatory compliance. Isora is trusted by information security teams at over 20% of high research activity universities (R1) in the United States.

Challenge

When Isora GRC approached us, their product faced several challenges that impacted usability and overall user experience. The platform’s outdated design lacked intuitive navigation and user-centered workflows, creating friction for end-users. The client sought a modern redesign to improve the platform’s look and feel while addressing user pain points. Through our comprehensive audit, we identified deeper issues. Beyond aesthetic updates, the platform needed usability improvements to align with the client’s business goals and provide a seamless experience for non-technical users.

Solution

We joined as an extension of the client’s team, offering expertise in user-centred design and front-end development. Our contribution went beyond visual enhancements – we reimagined the product to deliver a seamless and intuitive user experience. By collaborating closely, we led the client through a comprehensive redesign, improving usability and empowering end-users to confidently navigate complex processes.

Results

The redesign of Isora GRC transformed the product into a modern, intuitive, and highly efficient tool tailored for the complexities of the Government, Risk, and Compliance (GRC) space. By addressing existing usability challenges, introducing a user-focused visual direction, and enhancing both existing and new features, we elevated the product’s value for its users and stakeholders. Key improvements included streamlined assessment management, an intuitive survey workflow with expanded functionality, and enhanced reporting capabilities that enabled seamless comparisons across units and vendors. The introduction of the assessment builder and collaborative commenting tools reinforced Isora GRC’s position as a leading solution for collaborative assessments. Additionally, the integration of a dynamic sidebar and a robust design system further optimized user workflows and reduced friction. This comprehensive redesign not only delivered a superior user experience but also achieved broader industry recognition, receiveing the UX Design Award nomination. The project stands as a testament to the power of strategic design in driving user satisfaction and business success.