Terms of Service

1. Acceptance and existing agreements

50Pros LLC operates 50Pros (the Platform). These Terms govern your use of the Platform when you accept them. You must be at least 18 and, when acting for a business, have authority to bind it. Our Privacy Policy explains how we handle information.

Specific signed agreements, accepted order forms, and written offers take precedence over conflicting general Terms. A website update does not retroactively remove delivery commitments, accrued rights, refunds, guarantees, or cancellation rights associated with an earlier purchase. We retain prior policy versions and can provide the version applicable to your purchase on request.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. If you register on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and responsibilities

Buyer accounts can submit projects and contact agencies. Agency accounts can maintain profiles and manage client inquiries. Keep account and company information accurate, protect your credentials, and notify us promptly of unauthorized access.

We do not reveal the identities of people browsing an agency profile to that agency. When you choose to send an inquiry or submit a project for matching, your submitted contact and project details are shared with the intended recipients or matched agencies as described in that process.

4. Permitted Use of the Platform

50Pros provides a directory and matching service for B2B professional services. You may browse agency profiles, read reviews, submit project requests, and use our matching tools. You agree to use the Platform only for lawful purposes and in accordance with these Terms.

5. Agency listings, membership and Sponsored placements

Agencies are responsible for their profile information and service claims. An unclaimed informational listing does not establish an endorsement, contractual relationship, or permission to use third-party content. An agency or rights holder may request a correction or removal at [email protected].

The Verified badge identifies paid 50Pros membership after required account and profile checks, normally for a one-time $350 fee. It does not independently verify client feedback, certify service quality, or guarantee results. Approved historical waivers remain valid. Buyers should independently evaluate agencies and agree their own project terms.

Optional paid placements are identified as Sponsored and separated from organic results. Payment does not change the organic ranking score. Membership alone does not reserve a position or guarantee traffic, visibility, or leads. We may restrict listings for inaccurate information, abuse, or violations, subject to applicable law and existing purchase rights.

6. Reviews and agency-provided testimonials

Client-submitted reviews and agency-provided testimonials have different origins and are labeled accordingly. Agency-provided testimonials are supplied by the agency; 50Pros does not independently confirm the client relationship or authorship. They are not included in client-submitted review ratings. Legacy testimonials without established submission provenance are also excluded from those ratings.

Only submit genuine feedback about a real engagement. Agencies must have the client’s permission to publish the quoted words, name, role, company, and any supplied rating. Do not invent a rating, impersonate a client, alter the meaning of feedback, or copy reviews from Clutch, G2, or other review platforms. A testimonial must not imply independent verification that has not occurred.

Fake experiences, undisclosed insider relationships, sentiment-conditioned incentives, and misleading claims are prohibited. Disclose any relevant commercial, employee, family, or incentive relationship. We do not remove genuine negative feedback solely because it is negative or sell its suppression. We may investigate and restrict material that violates these rules and provide a review of challenged moderation decisions through [email protected].

You retain ownership of submitted content and grant only the license needed to host, format, moderate, and display it as described in Section 7. That license does not create rights you do not own or override a client’s rights.

7. Content ownership and permitted distribution

50Pros owns its software, original presentation, and other original materials. Other names, trademarks, images, reviews, and contributor content belong to their respective owners. Factual business information is not claimed as exclusive property merely because it appears on 50Pros.

For content you submit or expressly approve, you grant 50Pros a non-exclusive license to host, reproduce, format without materially changing meaning, moderate, and display it on the Platform and its authorized directory/API/agent interfaces. You must have authority for all included client names, quotes, logos, media, and case studies. Private project files are shared only for their intended workflow, not as public directory content. Separate use in advertising requires the rights appropriate to that use.

Authorized API and agent access permits displaying the returned public business information with 50Pros attribution and a link to the current profile, subject to the endpoint rules and any separate agreement. It does not permit bulk resale, use of contributor content to train models, redistribution of private information, or removal of source and rights notices. Respect corrections and takedowns, refresh cached content at least every 30 days, and remove affected content promptly on notice. Access is not a transfer of third-party intellectual property rights.

When content is removed, we stop new public distribution and use reasonable measures to remove active copies under our control. Necessary backup, security, dispute, and legal records may remain subject to the Privacy Policy. Prior authorized uses and copies outside our control may not be immediately recoverable.

8. Prohibited Conduct

You agree not to:

• Scrape, crawl, or extract data from the Platform by any automated means, including bots, spiders, or scripts, except as expressly permitted by our robots.txt file
• Reproduce, republish, or redistribute directory data, agency profiles, review content, or ranking data except through an expressly authorized API or written license
• Attempt to reverse-engineer, decompile, or derive the algorithms, scoring, or ranking systems used by 50Pros
• Use the Platform to send unsolicited communications, spam, or marketing materials to agencies or users
• Create fake accounts, submit false project requests, or impersonate another person or entity
• Circumvent or interfere with any security feature of the Platform, including rate limits, access controls, or bot detection
• Use the Platform for any unlawful, fraudulent, or harmful purpose

Violation of the scraping and data extraction prohibitions above may constitute unauthorized access to a protected computer system under the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and equivalent state and international laws, and may result in civil and criminal liability.

9. Paid services, renewal and cancellation

Verification is normally a separate $350 one-time purchase. Optional advertising is billed according to the impressions, clicks, rates, budget, and billing mode shown in your order. You can pause future advertising delivery in the dashboard; valid charges already incurred remain payable. Sponsored exposure is not a guaranteed organic ranking or sales result.

New Launch GTM purchases and outreach are temporarily paused. Existing campaigns remain accessible for review, reporting, and billing management. Their accepted orders define the prospect or outreach units, price, delivery scope, timing, credits, and any minimum commitment. A researched or approved prospect is not the same as a sent, delivered, opened, or replied-to email; reporting distinguishes these stages. We do not guarantee new clients or revenue. We will resolve undelivered obligations under the accepted order and applicable law rather than treating unusable or suppressed contacts as completed outreach.

Existing recurring GTM plans renew according to the accepted billing terms unless canceled. Where accepted at checkout, the 15% monthly discount carries a three-month minimum commitment. The dashboard shows the cancellation effective date and any remaining commitment. New terms do not add a minimum term to an earlier purchase that did not include one.

The sourced client-request Leads add-on has been retired and is unavailable for new purchases. This does not remove direct buyer inquiries or first-party project matching. Existing renewal cancellation remains accessible. Retirement does not extinguish an agreed waiver, service-credit, refund, or other historical entitlement; contact us to resolve remaining service obligations.

Account deactivation and billing cancellation are separate controls. Use the GTM or Leads renewal controls and pause advertising in the dashboard before requesting account closure; contact [email protected] if you cannot access them. We provide cancellation confirmation and honor the effective date. Prices are in U.S. dollars unless stated otherwise. Stripe processes platform payments; 50Pros does not process client-to-agency service payments.

10. Refunds, service issues and payment disputes

Your accepted order, any specific written guarantee, and mandatory law govern refunds and credits. Charges for services properly delivered, including measured advertising, are ordinarily non-refundable unless those terms provide otherwise. Pausing delivery does not itself refund completed work.

If 50Pros cancels a service or cannot provide a prepaid service, we will address the undelivered portion through the refund or other remedy required by the order and applicable law. An alternative credit does not replace a refund entitlement without your agreement. Suspension, account closure, or a policy update does not automatically forfeit an accrued refund or guarantee right.

Please contact [email protected] about billing errors or service shortfalls. Nothing in these Terms waives a legitimate card-network, processor, statutory dispute, or chargeback right. Knowingly fraudulent claims may be investigated and addressed through lawful remedies.

11. Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL 50PROS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE PLATFORM OR ANY AGENCY RELATIONSHIP FORMED THROUGH IT.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO 50PROS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless 50Pros and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third party's rights; or (d) any content you submit to the Platform.

Without limiting the foregoing, you specifically agree to indemnify 50Pros against any claims arising from copyright infringement or intellectual property violations in content you submit, including reviews containing material owned by third parties.

13. Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware. The arbitrator's decision shall be final and binding.

CLASS ACTION WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO RESOLVE DISPUTES WITH 50PROS ON AN INDIVIDUAL BASIS ONLY, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.

Notwithstanding the above, 50Pros may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent unauthorized access to the Platform.

14. Copyright complaints

If you believe material infringes your copyright, contact [email protected] with the subject Copyright notice. Include your physical or electronic signature; identification of the protected work (or a representative list); the specific infringing material and its URL; your contact details; a good-faith statement that the use is not authorized by the owner, its agent, or law; and a statement under penalty of perjury that the information is accurate and you are the owner or authorized to act for the owner.

We review sufficiently specific complaints, restrict infringing material when appropriate, notify the submitting user as applicable, and terminate repeat infringers in appropriate circumstances. Do not submit knowingly false notices. We preserve necessary records for disputes.

If material was removed by mistake or misidentification, contact us for the counter-notice process. A valid statutory counter-notice includes a signature, identification and former location of the removed material, a good-faith statement under penalty of perjury, name/address/telephone, consent to the applicable U.S. federal court’s jurisdiction, and acceptance of service of process. Where the statutory process applies, restoration generally follows the required 10–14 business-day period after receipt of a valid counter-notice unless the complainant gives notice of a qualifying court action. We will explain the applicable process when responding to a complaint or counter-notice.

15. Restriction, termination and surviving rights

We may restrict content or accounts to address violations, security risks, or legal requirements. When appropriate and legally permitted, we will give a reason and an opportunity to seek review at [email protected]. You may request account closure and use the separate cancellation controls for paid services.

Termination ends future access but does not erase valid charges already incurred, mandatory rights, or agreed remedies for undelivered services. Sections addressing ownership, necessary record retention, accrued payment obligations, disputes, and limitations survive to the extent needed to give them effect.

16. Changes to these Terms

We will give a prominent notice or email notice of material changes and their effective date, and obtain renewed agreement where required. Changes apply prospectively and do not retroactively remove rights under a prior accepted order. Contact [email protected] for an earlier version or questions about which terms apply.

18. File Uploads & User-Submitted Content

The Platform allows users to upload files including RFPs, project briefs, images, and documents (“User Files”) as part of project submissions and agency profiles. By uploading any User File, you represent and warrant that:

• You own or have the right to share the content of the file.
• The file does not contain malware, viruses, or any malicious code.
• The file does not contain illegal, obscene, defamatory, or infringing content.
• The file does not contain personally identifiable information of third parties without their consent.

50Pros reserves the right to scan, moderate, reject, or remove any uploaded file at any time without notice. Accepted file types are limited to PDF, Word, Excel, PowerPoint, and common image formats (JPG, PNG, WebP). Maximum file size is 10 MB per file, with a limit of 3 files per submission. Files uploaded through the Platform may be shared with matched agencies as part of the project submission process. 50Pros is not liable for any damages arising from user-uploaded content.

19. AI-Powered Services

The Platform uses artificial intelligence and machine learning technologies, including third-party AI services (such as OpenAI and Anthropic), to provide features including but not limited to: project classification, agency matching, search functionality, and content recommendations.

AI-generated results, classifications, and matches are provided on an “as-is” basis. 50Pros does not guarantee the accuracy, completeness, or suitability of AI-generated recommendations. Users should exercise their own judgment when evaluating agencies or making hiring decisions. By using the Platform, you consent to your project descriptions and related data being processed by AI systems for the purpose of providing Platform services.

20. Introductions, Packages & Direct Engagements

Service packages are informational listings intended to help clients understand an agency's typical scope, deliverables, timing, and indicative pricing. Submitting a package request or other inquiry does not create a purchase, reservation, contract, or obligation for either party.

Clients and agencies are solely responsible for confirming fit and availability and for negotiating and executing their own statement of work, contract, payment schedule, invoice, taxes, refunds, and other commercial terms. Client-to-agency payments are made directly between the parties. 50Pros does not collect, hold, route, release, or refund those funds and does not provide escrow services.

50Pros is not a party to the client-agency service agreement and does not guarantee availability, pricing, quality, timeliness, or completion. Disputes concerning an engagement or payment must be resolved directly between the client and agency under their own agreement. Fees paid by agencies to 50Pros for verification, metered advertising, historical products, or other platform services are separate transactions governed by the applicable 50Pros billing terms.

21. Acceptable Use Policy

In addition to the Prohibited Conduct outlined in Section 8, users of the Platform must not:

• Submit spam, bulk, or automated project requests.
• Use bots, scrapers, or automated tools to access, collect, or extract data from the Platform without written authorization.
• Submit fake, misleading, or fraudulent reviews.
• Circumvent rate limits, security measures, or access controls.
• Upload files containing malware, viruses, trojans, or any form of malicious code.
• Use the Platform to distribute phishing links, spam URLs, or harmful content.
• Attempt to access other users' accounts, data, or private information.
• Abuse the messaging system to send unsolicited commercial communications.

Violation of this Acceptable Use Policy may result in immediate account suspension, removal of content, remedies consistent with Section 10, and potential legal action.

22. Email and contact permissions

We send necessary account, security, payment, and requested-workflow communications to operate the service. Account creation, a public business email address, or buying a service is not by itself permission for unrelated promotional email.

Promotional campaigns require recorded permission appropriate to the sender, purpose, recipient, and applicable rules. Messages must identify their commercial purpose and sender, provide a valid contact address, and offer an effective unsubscribe. You can withdraw marketing permission using the email’s unsubscribe link or by contacting [email protected]. We retain limited suppression records to respect that choice.

Agencies may use contact details submitted for a project or inquiry only for that intended interaction. Do not upload scraped or purchased contacts, send spam, or assume that access to a directory grants marketing permission. Outreach must also comply with the sending provider’s terms. Removing a source integration does not exempt other email activity from these requirements.

23. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles.

24. Contact

For questions about these Terms, contact us at [email protected].