BUILDING THE UK'S LEADING WHOLESALE TELECOM PLATFORM

Virtual1 (now PXC) wanted a competitive edge in the telecom industry, so their platform needed to offer seamless performance, security, and reliability. Their initial portal provided limited scalability and automation potential and lagged behind business goals. Our primary objective would be to modernize and scale their product to keep up with the demands of their fast-growing partner base.

Over the years, they required we shift focus to centralizing their platform and enhancing its capabilities and flexibility to support ambitious plans for more growth. As their partner base expanded across the UK, we concentrated on improving the platform’s reliability with features like 1Access and preparing for a transition to more modern tech without disrupting day-to-day operations.

When Virtual1 was acquired by TalkTalk in 2022, we worked with them to preserve the platform’s core functionality and value while expanding reach, improving offerings, and entering new markets. But new goals came with a fresh set of challenges: We needed to adjust their system to accommodate a broader audience, integrate rapidly advancing new tech, and further automate processes to support all PXC’s partners and their end customers.

• Migration from legacy systems: Their monolithic Liferay-based portal had to be replaced with a modern microservice architecture to improve scalability, security, and development efficiency.
• Stability amid innovation: The Aimprosoft team had to continuously adapt to industry trends, rapidly implement new features, and ensure seamless integration with legacy systems. All alongside best practices to minimize risk and maintain stability.
• Scalability: Their platform needed to withstand increasing load from over 1,000 partners while ensuring minimal downtime and optimal performance for PXC’s real-time telecoms services.
• Continuous feature development: We prioritized implementing new features alongside fresh tech and approaches while maintaining existing functionality. This step, in particular, created significant technical complexity and required strict adherence to best practices.
• Security improvements: After TalkTalk’s acquisition in 2022, new security standards became a top priority as we simultaneously addressed older gaps in their system.

Strategic collaboration has helped grow PlatformX Communications into a leading telecom company by providing exceptional scalability and efficiency to clients. Our work has helped drive impressive outcomes, setting new benchmarks in network coverage, order processing, and market impact around the UK.

• Flexible platform for over 1,000 partners: Through our continuous collaboration, PXC has evolved to serve over 1,000 partners, including prominent telecom providers and resellers. With a transition to microservices architecture and advanced solutions, we made operations more efficient for their partners, streamlining their service management and contributing to end-user satisfaction.
• Transition to modern technologies: The migration to modern tech transformed their platform, offering independent microservices for new features, and simplifying resource allocation and deployment. More efficient solutions improved overall scalability, security, and stability. And made for smoother updates, uninterrupted service, and enhanced security while prioritizing targeted growth and cost efficiency.
• Revenue growth enablement: By modernizing the platform’s architecture and automating key processes, we helped PXC improve revenue streams. Implementing 1Access and integrating Salesforce made user interactions frictionless and provided a more competitive resource to partners and end users.
• Scalability: The platform was designed to prioritize scalability for seamless and quick partner growth and system load. So PXC can scale effectively while maintaining service quality and operational reliability, especially during high growth periods.
• End-to-end solution: Together, we turned PXC’s platform into a robust ecosystem ready for new partners, services, and evolving business needs. Their newfound operational flexibility provides efficient onboarding processes, improved automation, and streamlined service delivery - so PXC can beat the competition.
• Automation as the platform’s core: We continue to replace manual tasks with efficient, automated processes for faster execution, minimized error rates, and boosted user productivity. As automation has forever been one of our core principles on PXC’s platform, it’s helped secure their competitive advantage as leaders in the market and played a key role in their success.

• Admin panel: The admin panel is a comprehensive toolset that empowers PXC’s partners to manage users and networks they wish to include in their quotes. Administrators can create and maintain individual user accounts, define roles, manage suppliers, and much more.
• 1Access: As the heart of the portal, 1Access provides seamless access to Ethernet, Internet, and cloud services via one unified platform. PXC’s partners can manage connectivity efficiently with API integrations. This end-to-end solution is central to PXC’s operational success, combining robust automation with a user-centric approach.
• Customizable dashboard: PXC’s platform allows users to see the company’s latest updates and marketing information, and to quickly access important business tools in 1Portal. Users can also pin critical elements like orders, customers, and quotes so they can customize their dashboards to suit their own workflow. This feature enhances efficiency by providing immediate access so partners can act swiftly on critical tasks.
• Universal search functionality: A powerful search tool lets users find data across the entire platform, from orders and cases to service configurations. By integrating Elasticsearch, their search functionality provides instant results, saving time and improving overall productivity for PXC’s partners.
• 1Cloud & Security: This feature integrates tools to manage cloud quoting, ordering, and requests for demos. Enhanced security functionalities (including IP monitoring), firewalls, VPN configurations, and many others establish robust network security and stability to meet the critical needs of businesses handling sensitive data and large-scale networks.