Ticketing Platform

Instinctools rebuilt NOWR, a SIAE-certified online ticketing platform for Italian startup Officina, replacing a fragile prototype with a scalable microservices-based solution. The project transformed a fragmented infrastructure into a production-ready platform designed for regulated ticket sales, multi-party payments, and long-term growth.

Challenge

Officina’s original platform suffered from a monolithic architecture, fragmented AWS and Google Cloud infrastructure, multiple disconnected backends, and no CI/CD processes. In addition, strict SIAE regulations and limitations imposed by the Ticka intermediary created operational bottlenecks, manual workflows, and scalability risks.

Solution

Instinctools rebuilt the platform from scratch using a microservices architecture on a unified AWS ecosystem. The team implemented asynchronous ticket processing, a custom Ticka synchronization plugin, Stripe Connect integration for multi-party payments, compliant fiscal workflows, and a centralized admin panel with moderation capabilities.

Results

The revamped platform accelerated feature delivery by 40% through independent microservice deployments and reduced infrastructure and DevOps overhead by 25% after consolidating operations on AWS. Officina received a scalable, production-ready ticketing platform capable of supporting future growth in Italy’s regulated ticketing market.