Tech Transit·2025
Tech Transit
Tech Transit, a logistics operator managing freight dispatch and last-mile delivery, needed a mobile platform to replace manual scheduling, fragmented driver communication, and delayed customer visibility. Software Orca built a real-time logistics management app with GPS-integrated route optimization, automated dispatch, driver performance dashboards, and live customer delivery tracking. The platform now powers daily dispatch operations and customer-facing delivery visibility across the company's fleet.
Challenge
Tech Transit was running dispatch operations on a mix of spreadsheets, phone calls, and disconnected GPS trackers. Dispatchers spent hours building daily routes manually, drivers received changes via phone or text mid-shift, and customers had no way to track shipments in real time. The result was rising fuel costs, missed delivery windows, and increasing customer service load from clients calling to ask where their freight was. Leadership needed a single mobile platform that could replace the manual workflow, give dispatchers real-time visibility into the fleet, and give customers a self-service way to track deliveries — without retraining the entire team or pulling drivers off the road.
Solution
Software Orca built a real-time logistics mobile app spanning three user roles — dispatchers, drivers, and customers — connected to a shared backend with live GPS data, route optimization, and automated dispatch scheduling. For dispatchers, we built a dashboard that auto-generates optimized routes based on driver location, vehicle capacity, delivery windows, and fuel efficiency — replacing manual planning with a tap-to-approve workflow. For drivers, we built a mobile app with turn-by-turn navigation, proof-of-delivery capture, and one-tap status updates that sync back to dispatch in real time. For customers, we built a tracking interface with live shipment location and estimated arrival times, eliminating most "where is my freight" calls. The platform was built with GPS-integrated route optimization, driver performance dashboards, automated dispatch scheduling, and live customer delivery tracking — all connected to Tech Transit's existing TMS through a clean API layer. Discovery, design, development, QA, and App Store and Google Play deployment were handled in-house by the Software Orca team in Dallas.
Results
After deployment, Tech Transit measured the following outcomes within the first 12 months: - 5x faster dispatch planning — what previously took dispatchers 3+ hours each morning is now completed in under 40 minutes - 32% reduction in fuel costs — driven by GPS-optimized routing and fewer empty miles - 41% improvement in on-time delivery rate — clearer driver workflows and live route updates reduced delays - 58% ROI growth within 12 months of launch — driven by operational efficiency gains and reduced customer service load The platform now serves as Tech Transit's core operational system for daily dispatch, fleet visibility, and customer-facing delivery tracking.
