The 5 sins of customer service
Customer service is a lost art. There was a time when great customer service wasn't just expected - it was a central part of a business's identity. In the early 90s, businesses like Marshall...
Insights, publications, and best practices from the 50Pros team and top agencies
Customer service is a lost art. There was a time when great customer service wasn't just expected - it was a central part of a business's identity. In the early 90s, businesses like Marshall...

Written by Rei Llazani | 8 minute read The idea that machines will replace humans is nothing new. A few months ago, I learned the story of the Luddites in 1811. The Leader of the Luddites during...
The global workforce is becoming more & more fragmented. We live in a technologically-driven world, and the magnitude of our online landscape has made it easier than ever before to reach new...

Written by Rei Llazani | 3 minute read A big mistake many companies make is not understanding the business they are in. Spend a few minutes recognizing a nuance I’ll describe in this article for...
Agencies listed on 50Pros are at the forefront of the future and work with the most mission-driven and greatest companies in the world. Hear about the project, in a fun Q&A style, that agency...

By Jonathan Edelmann, PhD Leaders are experts. We consider someone a leader because we see that person as competent and trustworthy. I outline how the economy in the United States of America is...
We are excited to announce that 50Pros is live! The first batch of firms was released today, as well as the first batch of early adopters in the Fortune 1,000 companies (including Marriott, Spotify,...

Each year, Fortune Magazine publishes the Fortune 1,000 - a ranking of the highest-revenue companies in the USA. As of Oct 2022, the first half of that list (Fortune 500) comprises...