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CollageDepot

CollageDepot: Multilingual AI Customer Service Automation

CollageDepot: Multilingual AI Customer Service Automation

An n8n pipeline with GPT-4o email classification, live Shopify order lookups, multilingual auto-replies (EN/ES/FR/DE) and a Supabase dashboard for monitoring and manual overrides.

Challenge

5,000+ customer emails a month in four languages, 48+ hour response times, a 22% rise in refund requests, and a team spending ~70% of the day on repetitive order, shipping and returns questions.

Solution

An n8n pipeline with GPT-4o email classification, live Shopify order lookups, multilingual auto-replies (EN/ES/FR/DE) and a Supabase dashboard for monitoring and manual overrides. Full case study: https://amplence.com/case-studies/collagedepot

Results

  • 5,000+ emails handled monthly
  • 65% auto-resolved
  • <60-second average response
  • 4 languages

Technologies & Tools

n8nOpenAI GPT-4oShopify APISupabaseSendGrid

Project Details

Duration

2 months

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