Expert to Know: Alexander Glöss

August 17, 2025

What’s your backstory — how did you end up starting (or joining) an agency?

I wanted to change the narrative of data agencies, from seeing them as cost functions to centers of driving revenue and bottom-line profit. Data has the potential to drive massive positive change in and for organisations and we work in it's nexus. so data agencies should act accordingly instead of focusing on technical solutions on their own.

What was your first entrepreneurial moment as a kid or teen?

In high school, friends used to pay me to bypass their computer logins that their parents had enforced on the family computers.

What’s a belief you’ve changed your mind about in the last 3 years?

Serendipity and opportunity can be hacked, by consistently showing up and having an attitude of helping the people in your network, instead of finding ways to benefit from them.

When do you feel most energized at work?

My absolute sweet spot is running a technical kickoff workshop with a client - it sets an excellent precedent and client outlook on our competency and our attitude. Second most energised is when I land a sales deal!

What’s a day in your life really look like (no filters)?

First thing is waking up and dropping my children at school.I get to the gym and after that I am in my office by 0900 and do a focused 9 to 6 work day.I end my day with dinner, reading to my children, 1 hour of relaxing and off to bed again.

What’s a personal ritual or habit you credit for your success?

I try and systemise and schedule my work as much as possible. People think systems are for systems people, but the psychological benefit with systems is they free your brain for more work, especially creative work. In our profession, how much brain space you can create is of massive benefit to yourself and your business.

What’s one mistake you made early on that taught you something lasting?

Sales and business development needs to be driven in an organised and consistent manner from day one.

What’s something people get wrong about you?

People think my thinking face is me frowning, it's not! I am thinking and frowning!

What do you do to recharge outside of work?

On weekends I love to get into nature with mountain biking into the valley above my town.

What’s your definition of “success” right now?

My definition of success right now is showing up for clients, building connections with people and finding serendipity in business.

What makes your agency different from others in your space?

Most of our competitors focus on selling their technical capabilities or high-level benefits. While technical capability is important, we differentiate ourselves by helping the client make a case for our projects on a revenue or profit basis as a first principle.

What type of clients or projects are a 'no' for you?

When given the bottom-line benefit in revenue or profit terms of our project, in a clear picture, some people still find ways to micro-assess your costs, to haggle down the price. We prefer to work with clients that focus on benefit and outcomes.

What’s a principle or value your agency lives by?

Our founding principles are transparency, curiosity and competence.We tell the truth no matter what, we always want to ask 'why?' and we make sure we are the experts to lean on in a room.

How do you hire? What do you look for in people?

We look for individuals that can communicate well, be humble and work hard to learn skills that they don't have yet.

What trend in marketing/advertising do you think is overhyped?

In danger of saying the the obvious as of this time of writing, tagging "AI" or "AI-Driven" before or after every single product right now, is getting very old and sometimes borders on dishonesty.

What’s a trend you’re betting on long-term?

Companies with vasts amounts of data realising they can monetise (not sell) their data.

What’s one small decision that led to a big result for your agency?

It's not small, but it's deciding to get myself out of the product-building seat and wearing a business development hat.

What advice would you give to someone starting an agency today?

If you're starting out today, figure out a way to start networking and doing business development, every single week of the year.

How do you approach pricing — any rules you live by?

The rules we live by is value-based pricing, tempered by the market and competition. If we can make a good case of delivering a $100 of value, we aim to only charge $10-$20.

How do you prioritize growth vs. sustainability?

It might be a trope by now, but hire slow if you can. A strong, cohesive, trusted and connected core team of individuals can carry a company - in the short and long term.

Who’s one founder or operator you really admire — and why?

The co-founder of Clickatell and AdvanceGuidance, Deon van Heerden. He's taken a mentoring role in my life and is one of the smartest and open individuals I have gotten to know.

What software or tool do you swear by?

How to start here if you work in software? 1 year ago I would have said Firefox Container Tabs - today I would say Google Gemini.

What’s one resource (book, podcast, etc.) that changed how you work?

Jonathan Stark - Value Based PricingAlan Weiss - Million Dollar ConsultingBen Horowitz - The Hard Thing About Hard Things.

Remote, hybrid, or in-office — what’s your ideal setup and why?

Our setup is fully remote, with bi-yearly getaways and quarterly regional get-togethers.One of our ethos is quality of life for our employees and we believe this is a way to help our people actualise that.

What is your most controversial or unpopular belief?

If you can land deals charging $100 when your competitors are charging $50 - do it. Clients pay what a problem is worth to them.I promise you can get a website for $800 these days.What I also promise is that Nike didn't pay $800 for their website.

What’s one thing you wish clients understood better about agency work?

Agencies don't make a lot of money themselves - our staff costs are high and our businesses don't scale well. It's rare that an agency is trying to take advantage of you.What's more common is bad communication skills and weak technical competence - that's why Symbyte exists.

What’s your favorite thing about being in this industry?

We are in my opinion in one of the most exciting industries in the world - data. It's young, burgeoning, lots of exciting change and the potential to bring massive, outsized benefit to companies and individuals.

What is one (1) fact or statistic about your industry that most people don't know?

The Data and Data Monetisation industry is projected to grow by a staggering 25% annually. Symbyte can help you get on that train.

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