Insights, publications, and best practices from the 50Pros team and top agencies
Outsourcing customer support is a high-leverage decision that's easy to get wrong. This guide covers what actually separates a brand-safe BPO partner from one that looks good on paper: dedicated agents over shared pools, verified GDPR compliance, tight supervisor ratios, and time zone fit.
Learn effective crisis and litigation PR strategies to manage reputational turning points and guide your communication efforts.
Most web design projects that go wrong do so before the first pixel is designed. Here is what to ask, what to check, and what the answers tell you about whether an agency will actually deliver.
On January 29, 2026, G2 acquired several of its competitors: Capterra, Software Advice, and GetApp. Described as the “Software Version of Yelp” company, G2.com is most known for having a massive...
Earning a spot on 50Pros means your firm is doing something right, so congratulations! There are plenty of advantages that come with making a "Top Firms" list, whether it is on 50Pros or elsewhere,...
Artificial Intelligence (AI) continues to be the most discussed & talked about topic in the business world since its meteoric rise in late 2022 with the introduction of ChatGPT. Although influential...
Written by Peter Sayn-Wittgenstein, Partner at Big Day The Agency , a top 10 Branding agency in the world. DTC Brands Are Facing a Crunch—But It’s Not Time to Panic No one needs a reminder that...
Table of Contents Fixed Fee Structure Variable Fee Structure Understanding Agency Costs Important Takeaways General Benchmarks for Agency Rates When you hire an agency, there are two main methods...
4 minute read If we have learned anything three years post-Covid, it is that it is OK to challenge the traditional way of work. While 95% of the discussion is absorbed in the “work from home”...
Clutch.co is a popular two-sided review directory that lets companies browse and look for agencies to hire, contract, outsource to, or partner with. For example, you can find firms on Clutch that...
By Jonathan Edelmann, PhD Leaders are experts. We consider someone a leader because we see that person as competent and trustworthy. I outline how the economy in the United States of America is...
by Rei Llazani, Co-founder & Head of Strategy at 50Pros New clients are the lifeblood of any business. Without new clients, any successful business or agency owner will tell you that it’s only a...