Top Customer Journey Mapping Agencies in New York, New York

WITHIN

Verified

WITHIN is the leading Performance Branding company.

5.0(3)

5.0

3 reviews

At WITHIN, we pride ourselves on our unique approach to digital marketing, what we call 'Performance Branding'. This methodology merges the strengths of brand marketing with the result-driven nature of performance marketing, enabling us to create and execute strategies that not only elevate brand presence but also ensure profitable growth for our partners. At the core of Performance Branding is our commitment to aligning marketing goals with actual business objectives. We believe that the secret to achieving this alignment lies in breaking down the silos that traditionally exist within marketing organizations. With our model, media buying communicates with creative teams, performance teams work closely with brand teams, and all marketing channels are viewed through a unified lens.

Hunter Digital

Verified

Strategy. Creative. Ecommerce DNA.

Hunter Digital is a performance-driven marketing agency built specifically for DTC and ecommerce brands. Since 2010, we have helped hundreds of brands scale by focusing on what actually matters: profitable growth, not just traffic. Most agencies stop at clicks and impressions. We go further. Our approach is rooted in understanding your full business, from customer acquisition costs to lifetime value, and optimizing every stage of the funnel to maximize return on investment. We operate as an extension of your team, combining deep expertise in paid media, creative strategy, and advanced analytics. Every engagement starts with a rigorous audit of your data, marketing channels, and competitive landscape. From there, we build a customized strategy, launch targeted campaigns, and continuously test and optimize to scale what works. What sets Hunter apart is our ability to connect data, creative, and media into one cohesive growth engine. We leverage first-party data, machine learning, and real-time performance insights to make smarter decisions, faster. Our creative is built for conversion, not just aesthetics, and is constantly iterated based on performance across platforms like Meta, Google, TikTok, and Pinterest. We are not just media buyers. We are growth partners. That means accountability to results, transparency in reporting, and a relentless focus on improving key metrics like ROAS, CAC, and conversion rate. The outcome is simple: more efficient spend, stronger creative performance, and scalable, sustainable growth.

Starfish

Verified

The Brand Experience is the Brand

Starfish is a Brand and Creative Agency, with unique expertise in Brand Experience. Since 2002 we have built brands on a single durable conviction: a brand is not what an organization says, it is the sum of every experience it creates and its customers encounter. The Brand Experience is the Brand. Headquartered in New York, with offices in Paris and Boca Raton, we build brands that work identically in the human world and the AI world. Our work is guided by BCI™ (Brand and Creative Intelligence™), the methodology we use to articulate, design and activate brands across both. Where AI enters our production it is human-led, because the judgment about what a brand should mean, and what it should refuse, stays with people. We have delivered that work for clients including PwC, Gallup, Dunkin', ADL, Baxter, Avis, Principal, Samsung, Hologic and CRISIL (S&P Global), alongside hundreds of other organizations that lead their markets. We practice across four expertise areas. Brand Experience is the discipline of designing every touchpoint as part of one integrated brand. Brand Soul is the emotional resonance a brand creates, which only people can architect. Brand Coherence is the consistency of brand expression across every channel and mode of interaction in which the brand operates. Brand Intelligence is the practice of building brands that are compelling to people and interpretable, discoverable and authoritative to AI systems. Recognition: 12 Transform Awards wins in 2025, and six shortlistings in 2026, judged by an independent panel against named competitors.

HelpGood

HelpGood helps purpose-driven organizations reach, engage and activate communities through strategy, creative work and integrated campaigns.

HelpGood is a full-service marketing and communications agency built for organizations working to make a social impact. We partner with nonprofits, foundations, public agencies and universities to help them reach, engage and activate the people who matter to their missions. Our services include research and strategy, brand positioning and messaging, creative campaigns, content, video, social media, websites, email, influencer engagement, public relations, paid media and analytics. We can shape the strategy, build the campaign and help run it across channels, giving clients one accountable team from planning through implementation and learning. Our team brings deep experience in public health, climate and clean energy, education, equity, fundraising and other complex issues. We turn complicated ideas into clear, compelling communications people can understand and act on. Audience insights, behavioral science and real-world performance data guide the work, with accessibility and cultural relevance built into the process. We understand the realities of mission-driven organizations: multiple stakeholders, limited resources, public accountability and the need to show meaningful results. Clients work directly with senior people who are practical, collaborative and comfortable moving between strategy and hands-on execution. HelpGood has supported organizations including American Jewish World Service, Acacia Center for Justice, the U.S. Forest Service, the Bureau of Land Management, the California Department of Public Health, Los Angeles County, New York University and Columbia University. Our assignments have included statewide public education and behavior-change campaigns, brand and messaging strategy, donor engagement, social media programs, websites, public relations, reports and award-winning creative. HelpGood is a certified B Corp and LGBTQ-owned agency with teams in Los Angeles and New York. We were named to the Inc. 5000 and ranked the #1 social impact agency on Adweek’s Fastest Growing Agencies list.

DAS Audience Development

Verified

Audience Development & Customer Intelligence Agency for Retail & Ecommerce Companies generating $10M–$100M in revenue.

Most brands treat their entire audience the same. Batch-and-blast campaigns. Identical flows for a first-time buyer and a fifth-time buyer. Segmentation that is under-segmented. Paid media eroding margins. DAS exists to fix that. We're a customer intelligence agency for brands in the $15M–$100M range. Every engagement starts with your data—purchase frequency, RFM segmentation, cohort-level LTV, and contribution margin analysis. We identify which customers are compounding value and which segments are eroding it. From there, we build the retention and acquisition architecture: lifecycle flows calibrated to actual buying behavior, campaign strategies segmented by customer value, acquisition strategies that find more of your best customers, while doing so with increased efficiency, and deploy frameworks your team owns long after we're gone. Clients include Koia, Leesa, GT's Living Foods, Create Wellness, and Hydrant. Average engagement lasts 4+ years. We take on 10-15 retainer clients per year—a deliberate constraint that keeps our team of senior operators embedded in your business, not spread across thirty accounts. If your business metrics have plateaued despite good execution, the problem probably isn't creative. It's who you're sending to and the systems that enable the marketing and advertising functions.